Refund policy
We want you to be completely satisfied with your purchase from Axepeak. If for any reason you are not happy, we offer a straightforward returns and refund process.
Returns
You may return most items within 30 days of receiving your order. Items must be unused, in their original condition, and in the original packaging.
How to Initiate a Return
Contact us at jankosteyn0@gmail.com with your order number and reason for return. We will respond within 1–2 business days with return instructions.
Refunds
Once we receive and inspect the returned item, refunds are processed to your original payment method within 5–7 business days.
Non-Refundable Items
- Items used, damaged, or altered after delivery
- Items returned after 30 days
- Sale or clearance items (unless faulty)
Damaged or Faulty Items
Contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund.
Return Shipping
Customers cover return shipping unless the item is faulty or incorrect. Use a tracked service — we cannot be held responsible for lost parcels.
Contact: jankosteyn0@gmail.com